Security Alarm

System/Sub-System

MiVoice Business: Software

Description

This alarm indicates a user login failure.

Alarm Status

Major.

Possible Cause

Corrective Action

DISA user has been locked out of the system after reaching the configured amount of attempts.

  1. Enter SHOW FAULT SECURITY maintenance command to help determine cause. Alarm is cleared on next successful DISA login.

  2. If there are multiple unsuccessful attempts to access the DISA number, consider disabling the DISA number until the investigation is complete.

  3. Review your DISA policy. Consider increasing account code lengths or changing the public DISA number. Consider replacing DISA access with EHDUs.

Several unsuccessful login attempts have been made on the TELNET port.

  1. Enter SHOW FAULT SECURITY to clear alarm.

  2. Review the software logs to determine the user who entered the incorrect user name.

  3. Contact the user to confirm attempts.
    If it was not the registered user, this indicates a probable hack attempt and you should block the TELNET port access.

Security log failed to generate

  1. Clear the alarm by entering the SHOW FAULT SECURITY maintenance command.

  2. Collect System Diagnostics logs and contact Mitel Product Support.